Social Media Customer Service Statistics: In 2024, Social Media has become the primary channel for customer service interactions, with consumers increasingly seeking quick, public, and personalized ...

Mastodon is making changes in the hopes of making its social networking service more appealing and easier to use, especially for more mainstream users looking for an alternative to X or Threads. On ...

Leeron is a New York-based writer who specializes in covering technology for small and mid-sized businesses. Her work has been featured in publications including Bankrate, Quartz, the Village Voice, ...

The social media service Bluesky says it has been gaining millions of users since the U.S. presidential election. Usage data shows Bluesky reached 20 million users this week. That was up from about 12 ...

A new project launching today aims to capitalize on the momentum seen within the fediverse, also known as the open social web, which describes interconnected social networking services powered by the ...

What, exactly, does a social network do? Is it a website that connects people with one another online, a digital gathering place where we can consume content posted by our friends? That’s certainly ...